Voice Services
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RockyNet's analog phone replacement service allows customers to maintain their existing office infrastructure while sending traffic over a reliable VoIP network. Our versatile Voice package is designed for customers who are in a transitional phase from traditional analog phone service to a VoIP phone system.
Business Lines
- Analog phone lines are tested and proven reliable. If you are looking for a basic business phone line with a variety of add-on features this is the service for you. The advantage of analog lines is that you don't have to have a T1 line to access them. They are often necessary for Faxing, Security Alarms, Fire Alarms, Postage Meters, and DSL service. We can add lines and features to any business, large or small. Includes a feature list with layman's explanation.
- Digital T1's can be used for Internet and Phone Service. RockyNet digital voice T1's are dynamic. This means that when you are using the phone, a small portion of your T1 is being used for the conversation and as soon as you hang up the phone, the bandwidth is re-allocated to your data needs. This is beneficial for customers who have an existing PBX that needs to be served; it allows you to use one provider for your internet and telephone service needs.
- Digital PRI's are designed for large businesses that need the ability to have 20+ concurrent calls. Often times, even if your company needs to have 20+ concurrent phone calls, a PRI will not make economical sense. Some phone systems require a PRI to properly use the system to its full capability. If you have an existing phone system, your RockyNet representative will discuss what type of interface you will need.
- Our Voice Messaging system was built with our customers' needs in mind. With the RockyNet system, you can retrieve your messages from anywhere in the world. Simply dial into our system, and enter your credentials. Or if you would prefer, we can send your messages to you via email as a .wav attachment. Regardless of the type of service you choose, we can provide a voice messaging system that fits the needs of your company.
- RockyNet offers online account management for tracking long distance calling. You can access your detailed customer reports online 24 hours a day. Weather you're calling your business partner in another state, or a vendor in another country, RockyNet can accommodate all of your intrastate, interstate, and international long distance needs. We offer plans to fit any size business, large or small.
- Many businesses have the need to monitor employee performance. Management teams oftentimes use our call monitoring capabilities to improve quality customer care and business relationships by monitoring customer-employee conversations. Call recording is also a great tool for training. Many of our customers record calls from their top performers to teach other employees.
- Tracking and reporting lets you get a grasp on important business calling statistics such as incoming caller ID, outgoing caller ID, duration of call, time of day, etc. Reports using this data can easily help manage a staff, and determine number of employees that you may need on any given shift.
- Increase productivity within your business by using the conference package that best suits your needs. Conference calls can eliminate the need to hold a meeting off-site, thus saving time and money. RockyNet offers various packages that are designed to fit the needs of companies small and large.